B2B Order Entry and the LEO Migration

Context

Airtel's enterprise ops teams logged B2B orders manually — a 12-hour process per cycle, error-prone, unscalable. Separately, 3,000 enterprise customers sat on legacy systems that made validation and service delivery slow.

What I did

• Built and scaled a B2B SaaS Order Entry platform for internal ops teams, automating the manual logging workflow: 75% time reduction, 12 hours → 3 hours
• Drove the migration of 3,000 enterprise customers from legacy systems to the LEO platform: validation TAT down 80%, service delivery timelines down 30%

Why it matters in my arc

This is where I learned enterprise-grade product discipline — internal tools, migration sequencing, and ops stakeholders — before applying it to consumer scale at PhonePe.

Skills: B2B SaaS · internal tooling · legacy migration · process automation