Vernacular-First Localization at Scale
PhonePe (Indus Appstore)•Sep 2022 – Sep 2025
Context
English-first is a ceiling in India. The next hundred million users discover and trust products in their own language — and no incumbent app store treated Indic languages as first-class.
What I did
Led vernacular-first localization across 12 languages — not string translation but a discovery experience designed for vernacular users.
Impact
- Vernacular users became 40% of active users and 50% of total downloads — half the store's growth came from users English-first competitors underserved
Skills: i18n/localization strategy · Bharat-user product sense · scale execution